FAQ

No, we are not a residential internet service provider, so we are unable to provide services to homes or home offices. Our customers are large enterprises, public sector such as governments and school districts, and wholesale providers.

United Fiber & Data Regan Sites are secure facilities, therefore formal request for access is required. You must complete the Regen Site Access Request Form, noting which specific site(s) you are requesting access too, give dates and times as well as contact information for the authorized site representative. 24-hour notification is required. Emergency access is available if needed.

You may submit a Support ticket request for “Need access to Regen/ILA Site” via the Support widget located on http://www.unitedfd.com. It is helpful to note your Circuit ID or Network Order number. The Regen Site Access Request Form will be emailed to you after the ticket request has been received.

Once the request is approved, you will receive a Regen Site Access Details sheet containing access codes and information for door access, cabinet racks, and padlocks if applicable.

Door Access pin codes are remotely activated for the date and times given. They are only valid 1 hour before, and 1 hour after the confirmed time.

United Fiber & Data’s IT and Operations Team can assist with additional support if needed. Reach out to support@unitedfd.com.

Our dedicated team of specialists will review your application, and depending on role availability, seniority, and fit you may be contacted by our HR representative for a pre-screening phone interview. If it is determined you are a potential candidate, your process may involve:

- A phone interview with your hiring manager.
- An in-person interview. We often ask potential employees to present a case study, as it gives you a better opportunity to show us how you work, how you think, and lets you get a better sense of what the job will be like on a day-to-day basis.