What to do if your service is down?

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United Fiber & Data is committed to providing our customers with secure, reliable service but sometimes there are unexpected issues that occur. Prompt notification is key to restoring service as quickly as possible. To report an issue, you can submit a Support Ticket Request or contact our Call Center. NOC locations are able to report service issues directly to United Fiber & Data.

Simply click on the blue “Support” button on the bottom right of any www.unitedfd.com landing page. You will be asked to select your issue, picking from 3 categories – “Report an Incident, Need access to Regan/ILA Site or Billing Questions”. Once you have selected “Report an Incident”, complete the required information and hit “Send.” You may upload images or documentation if needed.

You may contact the United Fiber & Data’s Call Center directly at +1 855-255-5244.